Join nesto's newly established Service Delivery team to build enterprise service delivery processes from the ground up. Lead incident, change, problem management, SLA reporting, and customer service governance for major B2B partnerships in a modern cloud environment.
Role Snapshot
Company: nesto
Location: Canada (Remote)
Experience: 8+ Years
Key Requirements
8+ years of IT Service Delivery experience
Strong Incident, Problem & Change Management expertise
Experience managing contractual SLAs and KPI reporting
Enterprise customer and stakeholder management
Service governance and operational excellence
Ability to build service delivery frameworks from scratch
Experience with Datadog, Jira, Confluence or similar platforms
Knowledge of cloud environments (GCP preferred)
Strong communication and client-facing skills
ITIL experience preferred
ATS Resume Keywords for This Role
Service Delivery, Incident Management, Problem Management, Change Management, SLA Management, ITIL, Service Governance, Operational Excellence, Enterprise Support, Customer Success, Datadog, Jira, Confluence, GCP, FinTech, B2B SaaS
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