Service Delivery Manager – Contact Centre & Managed Services
A senior Service Delivery Manager opportunity supporting a major enterprise managed services engagement in Dubai, UAE. The role focuses on contact centre operations, service governance, SLA management, stakeholder engagement and service performance improvement. Candidates should have strong experience across CRM and contact centre platforms, IT infrastructure, cloud technologies and ITIL service management practices.
Outvise
United Arab Emirates
Job Overview
Location: UAE
Country: United Arab Emirates
Company: Outvise
Experience
10+ Years
Key Requirements
10+ years of Service Delivery Management experience
Contact Centre and Managed Services background
Experience with Microsoft Dynamics 365, Salesforce, Genesys, Avaya, Cisco or NICE
Strong understanding of IT infrastructure and cloud technologies
ITIL Service Management experience
SLA and Service Governance management
Client relationship management
Security and compliance awareness
UAE/GCC managed services experience preferred
EVOLVE24X7 Recruiter Insights
This role is targeted at a senior Service Delivery professional rather than an operational manager. The emphasis is on enterprise client ownership, service governance, SLA performance, stakeholder engagement and managed services leadership. Candidates who can demonstrate measurable service improvements, executive communication skills and multi-vendor management experience will be stronger contenders.
Resume Keywords
Service Delivery Management, Managed Services, Contact Centre Operations, ITIL, SLA Management, Service Governance, Stakeholder Management, Microsoft Dynamics 365, Salesforce, Genesys, Avaya, Cisco, NICE, Client Relationship Management, Cloud Technologies
Interview Focus Areas
Service Governance
SLA Management
Managed Services Delivery
Contact Centre Technologies
Executive Stakeholder Management
Vendor Governance
Service Improvement Initiatives
Security and Compliance
Major Incident Management
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