Service Delivery Manager – Contact Centre & Managed Services

A senior Service Delivery Manager opportunity supporting a major enterprise managed services engagement in Dubai, UAE. The role focuses on contact centre operations, service governance, SLA management, stakeholder engagement and service performance improvement. Candidates should have strong experience across CRM and contact centre platforms, IT infrastructure, cloud technologies and ITIL service management practices.

Role Snapshot

Company: Outvise

Location: Dubai, UAE

Experience: 10+ Years

Key Requirements

  • 10+ years of Service Delivery Management experience
  • Contact Centre and Managed Services background
  • Experience with Microsoft Dynamics 365, Salesforce, Genesys, Avaya, Cisco or NICE
  • Strong understanding of IT infrastructure and cloud technologies
  • ITIL Service Management experience
  • SLA and Service Governance management
  • Client relationship management
  • Security and compliance awareness
  • UAE/GCC managed services experience preferred

ATS Resume Keywords for This Role

Service Delivery Management, Managed Services, Contact Centre Operations, ITIL, SLA Management, Service Governance, Stakeholder Management, Microsoft Dynamics 365, Salesforce, Genesys, Avaya, Cisco, NICE, Client Relationship Management, Cloud Technologies

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