Lead screening operations at Calgary Airport, overseeing checkpoint performance, compliance, stakeholder relationships, and frontline teams. This role focuses on daily operational delivery, KPI achievement, people leadership, incident escalation, and maintaining a respectful, inclusive and high-performing workplace culture.
Role Snapshot
Company: Paladin Airport Security Services
Location: Calgary, Alberta
Experience: 3+ years in protective services leadership, aviation security, operations or service delivery
Key Requirements
3+ years in protective services, aviation security or operational leadership
Supervisory or managerial experience in customer service, operations or unionised environments
Ability to obtain Transport Canada and Federal Security Clearance
Strong people leadership and performance management skills
Experience managing KPIs, SOPs and operational compliance
Strong stakeholder and customer relationship skills
Ability to manage incidents, complaints and escalations