Join a leading healthcare technology organisation as a Manager, Service Delivery Management and lead initiatives that improve platform reliability, service delivery, and business transformation. This remote role involves collaborating with engineering, product, operations, and business stakeholders to deliver scalable technology solutions while driving service excellence and continuous improvement across the organisation.
Experience: 4–6+ years in IT Service Management, Operational Leadership or Service Delivery Management
Key Requirements
4–6+ years in IT Service Management or Operational Leadership
3+ years in Service Delivery Management
ITIL v4 Foundation certification
Experience with ServiceNow or similar ITSM platforms
Strong stakeholder and customer management skills
Leadership and team management experience
Excellent communication and problem-solving skills
Continuous improvement mindset
ATS Resume Keywords for This Role
Service Delivery Manager, IT Service Management, ITSM, Service Delivery Management, ServiceNow, ITIL v4, Operational Leadership, Stakeholder Management, Customer Success, Service Operations, Team Leadership, Platform Reliability, Business Transformation, Project Management, Continuous Improvement, IT Operations, Healthcare Technology, Delivery Management, Process Improvement, Service Excellence
Increase Your Chances of Getting Shortlisted
Most candidates apply immediately. Strong candidates align their resume to the role before applying.
Download our free SDM Checklist and Resume Upgrade Checklist to improve your chances of being shortlisted for interviews.