IT Service Delivery Manager (Digital Platforms)

Lead the delivery and operational performance of AustralianSuper's customer-facing digital platforms, ensuring reliable, secure and high-performing web and mobile services. This role is ideal for experienced IT Service Delivery leaders passionate about digital customer experience, ITSM best practices and continual service improvement within a large enterprise environment.

Role Snapshot

Company: AustralianSuper

Location: Melbourne, VIC

Experience: Strong experience in IT Service Delivery, IT Operations or IT Service Management within large enterprise environments, with expertise in ITIL/ITSM practices, incident and service performance management, stakeholder engagement, team leadership and operational risk. Experience supporting digital platforms, ServiceNow, AI, automation and financial services environments is highly desirable.

Key Requirements

  • Strong experience in IT Service Delivery, IT Operations or IT Service Management within large enterprise environments.
  • Proven leadership experience managing customer-facing support teams.
  • Deep understanding of ITIL and ITSM frameworks.
  • Experience managing incidents, operational risk and service performance.
  • Strong stakeholder management and influencing skills.
  • Experience in regulated industries, preferably financial services.
  • Experience supporting digital platforms, web or mobile applications.
  • ServiceNow experience preferred.
  • Exposure to AI, automation or high-volume service environments is advantageous.

ATS Resume Keywords for This Role

IT Service Delivery, IT Service Management (ITSM), IT Operations, Digital Platforms, Digital Channels, Application Support, ITIL, ITSM Framework, Incident Management, Problem Management, Service Performance, Operational Risk, Service Reliability, Service Stability, Continual Service Improvement (CSI), Customer Experience, Digital Transformation, Web Applications, Mobile Applications, ServiceNow, Stakeholder Management, Vendor Management, Team Leadership, Transition to Operations (TTO), Operational Excellence, Service Governance, Support Operations, AI, Automation, Financial Services, Enterprise Technology

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