Lead and develop a secure IT Service Delivery function, ensuring reliable, high-quality IT support across a sensitive operational environment. This role is responsible for managing ITIL-aligned service delivery processes, incident, request, change and escalation management, vendor relationships, service transition and continual service improvement while collaborating with business, technical and security stakeholders.
Role Snapshot
Company: Leading UK innovation organisation
Location: Bristol, Avon, UK
Experience:
Key Requirements
Proven experience as an IT Service Delivery Manager or in a similar leadership role.
Experience building, leading and developing high-performing IT teams.
Strong knowledge of ITIL service management processes and ITIL Foundation certification.
Experience managing incident, request, change, escalation and service transition processes.
Strong stakeholder management across business, technical and security teams.
Vendor management experience with a focus on service performance and continual improvement.
Understanding of compliance, regulatory and secure operational environments.
Eligibility and willingness to obtain high-level UK Government Security Clearance.
Ability to work predominantly onsite in Bristol.
ATS Resume Keywords for This Role
IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance, NSD
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