IT Service Delivery Manager

Join one of the UK's leading health and wellness retailers as an IT Service Delivery Manager, responsible for ensuring reliable IT services, driving continual service improvement and collaborating with internal teams and technology partners to deliver excellent business outcomes.

Role Snapshot

Company: Holland & Barrett

Location: Nuneaton

Experience: 5+ years in IT Service Management or Service Delivery, with experience in Incident/Major Incident Management, supplier management, stakeholder engagement and ITIL practices. Experience with Jira, Confluence or DevOps is advantageous. ITIL Foundation certification is desirable.

Key Requirements

  • Lead IT service delivery across business services.
  • Manage relationships with technology suppliers and internal stakeholders.
  • Monitor service performance and drive continual improvement.
  • Ensure service quality, governance and operational excellence.
  • Support incident, problem and change management activities.

ATS Resume Keywords for This Role

IT Service Management, IT Service Delivery, Service Delivery Management, ITIL Best Practices, ITIL Foundation, Incident Management, Major Incident Management, Service Improvement, Continual Service Improvement (CSI), Third-Party Supplier Management, Supplier Management, Stakeholder Management, Relationship Building, Service Governance, Service Performance, Vendor Management, Operational Excellence, Process Improvement, Analytical Problem Solving, Cross-functional Collaboration, Communication Skills, Organisational Skills, Jira, Confluence, Azure DevOps, Transition Management

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