Head of Service Delivery | Managed Services Leadership

Lead and transform the Service Delivery function for a growing Managed Services Provider (MSP), overseeing Managed Services, Projects and Centralised Services. This role is ideal for experienced Service Delivery leaders who are passionate about improving customer experience, building high-performing teams and driving operational excellence.

Role Snapshot

Company: Rec4Tech

Location: Sydney, NSW

Experience:

Key Requirements

  • Proven experience leading Service Delivery within an MSP or IT Services environment.
  • Demonstrated success improving service delivery processes and operational performance.
  • Strong people leadership with experience coaching and developing high-performing teams.
  • Experience managing both Managed Services and Project Delivery functions.
  • Commercial understanding of service delivery, resource utilisation and gross margin.
  • Excellent client relationship, stakeholder management and communication skills.
  • Ability to drive continual service improvement, accountability and customer-focused outcomes.

ATS Resume Keywords for This Role

Head of Service Delivery, Managed Services, Service Delivery Leadership, Managed Services Provider (MSP), IT Services, Service Delivery Management, Operational Excellence, Service Improvement, Continual Service Improvement (CSI), Customer Experience, SLA Management, Escalation Management, Team Leadership, People Leadership, Coaching & Mentoring, Stakeholder Management, Client Relationship Management, Project Delivery, Process Improvement, Workflow Optimisation, Commercial Management, Gross Margin, Resource Utilisation, Operational Leadership, Service Operations, Customer Success, Cross-functional Leadership, Continuous Improvement, Accountability, Performance Management

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