Head of Operations & Service Delivery

Lead enterprise IT Operations and Service Delivery for a leading organisation in Abu Dhabi, overseeing infrastructure, cloud, cybersecurity and IT service management. This senior leadership role is responsible for driving operational excellence, improving service performance, leading high-performing technology teams and ensuring secure, resilient and reliable IT services aligned with business objectives.

Role Snapshot

Company: Confidential

Location: Abu Dhabi, UAE

Experience: 10+ years' experience in IT Operations and Service Delivery, including 5+ years in a senior technology leadership role managing enterprise infrastructure, cloud, networking, cybersecurity and ITSM environments. Strong expertise in ITIL/ITSM frameworks, stakeholder engagement, vendor management, operational resilience and leading large-scale IT operations is essential. Experience within maritime, oil & gas, logistics or outsourced managed services environments is advantageous.

Key Requirements

  • 10+ years of experience in IT Operations and Service Delivery.
  • 5+ years in a senior leadership role managing enterprise technology teams.
  • Strong expertise in infrastructure, cloud, networking, cybersecurity and IT Service Management.
  • Deep understanding of ITIL/ITSM frameworks (ITIL certification highly desirable).
  • Experience leading large-scale IT operations within complex enterprise environments.
  • Strong commercial, financial, stakeholder and vendor management skills.
  • Proven ability to improve operational performance and build high-performing teams.
  • Experience with business continuity, disaster recovery and operational resilience.
  • Ability to drive automation, continual improvement and operational efficiency.
  • Experience in maritime, oil & gas, logistics or outsourced managed services is desirable.

ATS Resume Keywords for This Role

Head of Operations, Head of Service Delivery, IT Operations, IT Service Delivery, ITSM, ITIL, Enterprise Infrastructure, Cloud Computing, Networking, Cybersecurity, IT Operations Management, Service Management, Incident Management, Problem Management, Change Management, Service Delivery Strategy, Operational Excellence, Business Continuity, Disaster Recovery, Operational Resilience, Vendor Management, Stakeholder Management, Team Leadership, Enterprise Technology, Automation, Continuous Improvement, Digital Transformation, Managed Services, SOC, Financial Management, Commercial Management

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