Support the delivery of high-quality IT services by working closely with customers, technical teams, and business stakeholders to ensure service performance, operational excellence, and continuous improvement. As an Assistant Service Delivery Manager, you will help coordinate service delivery activities, manage stakeholder expectations, monitor service performance, and contribute to the successful delivery of IT services within a collaborative environment.
Role Snapshot
Company: Babcock International
Location: Bristol
Experience: 2–5+ years in IT Service Management, Service Delivery, Technical Support or Operational Delivery
Key Requirements
Experience in IT Service Management or Service Delivery
Strong stakeholder and customer relationship skills
Knowledge of ITIL best practices
Service performance and SLA monitoring
Excellent communication and organisational skills
Problem-solving and analytical abilities
Ability to work with cross-functional teams
Continuous improvement mindset
ATS Resume Keywords for This Role
Assistant Service Delivery Manager, Service Delivery, IT Service Management, ITSM, ITIL, Stakeholder Management, Customer Service, Service Operations, SLA Management, Incident Management, Problem Management, Change Management, Service Performance, Operational Support, Team Collaboration, Continuous Improvement, Service Governance, Technical Support
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